TRAINING AND SKILLS DEVELOPMENT
We offer accredited (credit-bearing) qualifications and short courses as well as non-accredited (non-credit bearing) short courses and workshops that may be customised and contextualised to suit your specific business needs.
Prestige ETD Group is fully accredited with the ETDP SETA Accreditation # ETDP10719
We offer our courses via:
- Distance Learning;
- On-site Training at the workplace;
- Classroom Training.
FULL QUALIFICATIONS (Pending SETA Accreditation)
National Certificate: Occupationally Directed Education Training and Development Practices, Qualification I.D. 50334 ,NQF Level 5, 153 credits
DURATION OF PROGRAMMES – 1 year – full time, 2 – 3 years – distance learning
CREDIT BREAKDOWN A minimum of 130 credits is required to complete this qualification. Electives: 49 Credits
The credits of the qualification are allocated as follows:
COURSE OVERVIEW The development of skills within and for the workplace is a priority within South Africa, as supported by legislation, national policies and strategies. Much of the needed skills development is carried out by people who have knowledge and skills within their area of expertise but lack the required skills in relation to ETD. Many of the skills development objectives, nationally and within companies and organisations, are met through the efforts of ETD practitioners operating at NQF Level 5, and this certificate addresses the key competencies of such practitioners. This qualification will meet the need of those who wish to progress beyond the FETC ODETD, or who wish to enter the field of ETD for the first time. The certificate will also help to increase the employment prospects of ETD practitioners, while helping to ensure quality and competence within the ETD field. The qualification will provide a means to recognise ODETD practise at level 5 across five key ETD roles in a generalist capacity, with particular application possible in at least one role. Practitioners who wish to extend the skills in ETD to cover further ETD roles should select the Diploma ODETD, Level 5. This qualification is for those who want to build on a FETC in any field to enter the field of ODETD as a potential career and have little or no previous exposure to ETD. It will also be valuable for those who may have been practising within the field, but without formal recognition. Successful completion of the qualification will provide practitioners with the general ETD skills required at NQF level 5 across five key ETD roles, with the opportunity to specialise further in one of the following four roles: Practitioners will generally carry out their role within the context of:
WHO SHOULD ENROL?
ADMISSION REQUIREMENTS It is assumed that practitioners have expertise in the subject/occupation field in which they intend to provide education, training and development, at a level required to engage meaningfully in ETD within that field. It is also assumed that learners working towards this qualification hold a FETC or equivalent. Further learning assumptions are specified within the associated unit standards where required.
RECOGNITION OF PRIOR LEARNING (RPL) This qualification can be achieved wholly or in part through Recognition of Prior Learning in terms of the defined exit level outcomes and/or individual unit standards. Evidence can be presented in various ways, including international and/or previous local qualifications, products, reports, testimonials mentioning functions performed, work records, portfolios, videos of practice and performance records. All such evidence will be judged in accordance with the general principles of assessment and the requirements for integrated assessment…
QUALIFYING LEARNERS WILL BE ABLE TO: 1. Communicate in a variety of ETD settings.
2. Design and develop learning programmes and processes.
3. Facilitate and evaluate learning.
4. Engage in and promote assessment practices.
5. Provide learning support to learners and organisations.
6. Conduct skills development facilitation
PURPOSE OF PROGRAMME This qualification is for those who want to build on a FETC in any field to enter the field of ODETD as a potential career and have little or no previous exposure to ETD. The qualification will also be valuable for those who may have been practising within the field, but without formal recognition. This qualification will be useful for: This qualification will provide practitioners with the general ETD skills required at NQF level 5 across five key ETD roles, with the opportunity to specialise further in one of the following four roles: Practitioners will generally carry out their role within the context of:
TARGET GROUP / OCCUPATIONAL LINK
EXIT STRATEGY
LEARNING PATHWAY Learners can move horizontally by achieving the credits specified in the following qualifications: Learners can move vertically by using this qualification as the basis for the following qualifications:
EXIT LEVEL OUTCOMES 1. Communicate in a variety of ETD settings.
2. Design and develop learning programmes and processes.
3. Facilitate and evaluate learning.
4. Engage in and promote assessment practices.
5. Provide learning support to learners and organisations.
6. Conduct skills development facilitation.
CRITICAL CROSS-FIELD OUTCOMES Learning programmes directed towards this qualification will also contribute to the full personal development of each learner and the social and economic development of the society at large, by making individuals aware of the importance of:
RELATED ASSESSMENT CRITERIA Associated Assessment Criteria for Exit Level Outcome 1: Associated Assessment Criteria Exit for Level Outcome 2: Note: If learners choose this role as their one specialisation area, then the following criteria will also apply: Associated Assessment Criteria Exit for Level Outcomes 3: Associated Assessment Criteria for Exit Level Outcomes 4: Associated Assessment Criteria for Exit Level Outcomes 5: Associated Assessment Criteria for Exit Level Outcomes 6: Note: If learners choose this role as their one specialisation area, then the following criteria will also apply:
LEARNING ASSUMED TO BE IN PLACE It is assumed that practitioners have expertise in the subject/occupation field in which they intend to provide education, training and development, at a level required to engage meaningfully in ETD within that field. It is also assumed that learners working towards this qualification hold a FETC or equivalent. Further learning assumptions are specified within the associated unit standards where required.
RECOGNITION OF PRIOR LEARNING This qualification can be achieved wholly or in part through Recognition of Prior Learning in terms of the defined exit level outcomes and/or individual unit standards. Evidence can be presented in various ways, including international and/or previous local qualifications, products, reports, testimonials mentioning functions performed, work records, portfolios, videos of practice and performance records. All such evidence will be judged in accordance with the general principles of assessment and the requirements for integrated assessment.
LEARNING MATERIALS
Further Education and Training Certificate: Contact Centre Operations, Qualification I.D. 93996, NQF Level 4. 132 credits (Course details to follow)
SHORT COURSES (Pending ETDP SETA Accreditation)
- Special Needs Learners – Identify and respond to learners with special needs and barriers to learning, Unit Standard I.D. 10294, NQF Level 5, 10 credits
- Quality Management Systems – Advise on the establishment and implementation of a quality management system for skills development practices in an organisation, Unit Standard I.D. 15228, NQF Level 5, 10 credits
- Skills Development Coordination – Coordinate planned skills development interventions in an organisation, Unit Standard I.D. 15232, NQF Level 5, 6 credits
- Design Assessments – Design and develop outcomes-based assessments, Unit Standard I.D.115755, NQF Level 6, 10 credits
- Learner Guidance and Support – Guide learners about their learning, assessment and recognition opportunities Unit Standard I.D. 117874, NQF Level 5, 6 credits
- Develop ETD Policies – Develop education, training and development (ETD) policies and procedures for an organisation, Unit Standard I.D.123391, NQF Level 6, 12 credits
- Develop Inclusive Education Programmes – Develop inclusive learning programmes that enable participation of learners experiencing barriers to learning and development, Unit Standard I.D. 252492, NQF Level 5, 10 credits
SOFT SKILLS TRAINING WORKSHOPS (Can be customised and contextualised to suit your working environment)
- Medical Aid Scheme and Scheme Administrator Training
- Medical Schemes Act No.131 & Scheme Rules
- Scheme New Business – Membership
- Basic Clinical Training
- Human Resources for the Non-HR Manager
- Governing Legislation – BCE, OHS, WCA Acts and Amendment Conditions of Employment HR Policies and Procedures
- Labour Relations – The Labour Relations Act and Amendments Performance Management Discipline
- Education, Training and Development SDF – WSP’s and ATR’s Accreditation Quality Management Systems – Policy and Procedure Development
- Quality Management Systems – Rationale and Implementation
- Telephone Etiquette & Front-line Skills (Basic)
- Telephone Etiquette & Front-line Skills (Advanced)
- Customer Care
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